Refund policy
Return & Refund Policy
Effective Date: August 26, 2026
Welcome to Pet Nosh Store. We appreciate every order placed with us and want our customers to have clear information about what happens when a purchase needs to be returned or an order arrives with an issue.
This Return & Refund Policy applies to purchases made through Pet Nosh Store and explains our standard procedures for eligible returns, refunds, exchanges, cancellations, and damaged or incorrect products.
1. Return Request Deadline
If an eligible product does not meet your expectations, you may request a return within 30 days of the date the package was delivered.
A product will generally qualify for consideration when:
It has not been used, altered, damaged, or improperly handled after delivery;
It remains in its original condition;
All packaging, tags, accessories, instructions, and components supplied with the product are included, where applicable; and
You can provide the corresponding order number or proof of purchase.
A return request submitted after the 30-day period may not be accepted unless otherwise required under applicable law.
2. Return Authorization
Please obtain return instructions from Pet Nosh Store before shipping merchandise back.
Send your request to loandc00001@gmail.com and include:
Your name and order number;
The product you would like to return;
Your reason for requesting the return; and
Supporting photographs if there is damage, a defect, missing merchandise, or an incorrect item.
After reviewing your request, we will let you know whether the product is eligible and provide the appropriate next steps.
Merchandise sent without prior return instructions may be refused or experience processing delays.
3. Pet Food, Treats, and Other Consumable Products
For health, quality-control, and safety reasons, opened or partially consumed pet food, treats, supplements, or other consumable products generally cannot be returned simply because of a change of mind or preference.
Unopened eligible products may be considered for return when they remain in their original, sealed condition and otherwise satisfy this policy.
If a consumable product arrives damaged, compromised, expired, defective, or different from what you ordered, please contact us promptly rather than using or discarding it.
We may request photographs of the product, packaging, expiration or lot information, and shipping materials to help us investigate the issue.
4. Damaged, Defective, or Incorrect Deliveries
Please examine your order shortly after delivery.
If your shipment contains a damaged or defective product, is missing an item, or contains merchandise you did not order, email loandc00001@gmail.com as soon as reasonably possible.
Provide your order number along with clear photographs and a description of the problem.
Once the circumstances have been reviewed, we will determine an appropriate resolution. Depending on the situation, this may involve a replacement, refund, or another suitable remedy.
5. Products Not Eligible for Standard Returns
In addition to opened consumable goods, the following may be excluded from ordinary returns:
Personalized or custom-made merchandise;
Gift cards;
Items identified as final sale before purchase;
Products that have been used, washed, altered, or damaged after delivery;
Merchandise missing essential parts or original components;
Opened products subject to hygiene, health, or safety restrictions; and
Perishable goods that cannot reasonably be returned.
A return exclusion does not prevent a customer from contacting us about merchandise that was defective, damaged, or incorrectly supplied.
6. Cost of Sending a Return
Customers are generally responsible for return shipping expenses when returning an eligible product because of preference, sizing, change of mind, or another reason not caused by Pet Nosh Store.
Please use secure packaging and consider a trackable delivery service. Keep your shipping receipt and tracking number until your return has been completed.
If we determine that the return is necessary because of an error attributable to us, we will address appropriate return shipping arrangements as part of resolving the claim.
7. Assessment of Returned Merchandise
When an authorized return reaches the designated return location, we will review the merchandise before approving a refund.
The review may include confirming the product's condition, packaging, seals, accessories, and other relevant return requirements.
We will contact you after completing this assessment and inform you of the refund decision.
8. Refund Method and Timing
Approved refunds are issued to the same payment method originally used for the purchase, unless another method is required by applicable law.
After a refund has been processed by Pet Nosh Store, your bank, card issuer, or payment service may need additional time to post the transaction.
Please allow approximately 5–10 business days for the credit to appear after we confirm that the refund has been issued.
For voluntary returns, original shipping charges are generally non-refundable. Exceptions may apply when an order problem is attributable to us or when applicable law requires otherwise.
9. Replacement and Exchange Requests
If an eligible non-consumable product needs to be exchanged for another available variation, please contact our customer service team first.
Exchanges depend on product availability and return eligibility. We cannot reserve or guarantee inventory while returned merchandise is in transit.
Where a direct exchange is unavailable, we may process an eligible return and you may place a separate order for the preferred product.
10. Cancelling an Order Before Shipment
Cancellation requests should be submitted as soon as possible after an order is placed.
If fulfillment has not begun, we will make reasonable efforts to cancel the order. Once processing or shipment has started, however, we may be unable to stop the order.
After delivery, eligible merchandise can be submitted through the return procedure described above.
11. Delivery and Address Issues
Customers should ensure that the shipping address entered during checkout is accurate and complete.
If a shipment is returned because of an incorrect customer-provided address, refusal of delivery, or another recipient-related delivery problem, we will review the order after it returns to us.
If reshipment is available and requested, additional delivery charges may apply.
12. Applicable Consumer Protections
This policy describes Pet Nosh Store's general return and refund practices. It does not waive, restrict, or eliminate rights that consumers may have under applicable federal, state, or local law.
Any mandatory consumer protection requirement that applies to a particular transaction will take precedence over inconsistent provisions of this policy.
13. Customer Support
For return requests, refund questions, order problems, or assistance concerning this policy, please contact:
Pet Nosh Store
2902 Kipling Dr
Augusta, GA 30909
United States
Phone: (337) 424-8255
Email: loandc00001@gmail.com